1. Home‑Based Studio Visits
The Silk Flower Company operates from a private residence. Visits are by appointment only. Please telephone us before arriving to ensure we are available, as our gates may be locked or we may be off‑site.
2. Orders & Payment
Orders must be paid in full at the time of purchase unless otherwise arranged. Accepted payment methods are listed on our website or provided at checkout.
3. Product Details
We offer silk flowers, artificial plants, vases, soft toys, and home décor items. Colours and sizes may vary slightly due to screen differences or handmade elements. We aim to describe all products as accurately as possible.
4. Returns & Exchanges
Returns or exchanges are accepted within 7 days for unused, undamaged items with proof of purchase. Custom or made‑to‑order arrangements are non‑refundable unless faulty.
5. Faulty Items
If you receive a faulty item, please contact us within 48 hours. We will repair, replace, or refund the item in line with the Consumer Guarantees Act (NZ).
6. Pick‑Ups & Collections
Pick‑ups must be arranged in advance. If you cannot collect your order at the agreed time, please contact us to reschedule. Pre‑paid orders will be held for 7 days unless otherwise arranged.
7. Privacy
Your personal information is used only for processing orders, arranging visits, or communicating with you. We do not share your details with third parties.
8. Safety on Property
Visitors enter our home‑based premises at their own risk. Please follow any instructions provided regarding parking, access, or safety.
9. Updates to Terms
These Terms & Conditions may be updated from time to time. The most current version will always be available on our website.Finish
