Orders are usually packed and dispatched within 1–2 business days. During busy periods, processing times may be slightly longer, but we will keep you updated every step of the way.
We ship nationwide using reliable courier services. Delivery timeframes vary by location, but most orders arrive within 2–5 business days. Rural delivery may take a little longer.
Shipping costs are calculated at checkout based on your location and the size of your order. Postage is non‑refundable unless the item is faulty.
Once your order has been dispatched, you will receive a tracking number so you can follow its progress.
If your order arrives damaged or incorrect, please contact us within 48 hours so we can arrange a replacement or refund. We’re here to help and ensure your experience is smooth and enjoyable.
Pick‑up from our home‑based studio is available by appointment only. Please telephone us to arrange a suitable time.
